Refund policy
Thank you for shopping with Touch Body Works at TouchBodyWorks.com. Once an order has shipped, we do not accept returns or exchanges. There are few exceptions. Please see the details below.
Damaged, Lost, or Stolen Products
Touch Body Works is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Other Return Reasons
Please contact our customer service crew via email at Support@TouchBodyWorks.com or call us Mon-Fri 9:00 AM – 6:00 PM EST, and Sat 10:00 AM – 5:00 PM at 248.905.1788. Our team will evaluate the issue and determine authorization.
Refunds
You will be responsible for paying for any returned shipment, upon approval. All shipping costs are non-refundable (initial and return). If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at support@touchbodyworks.com or using the information below:
Touch Body Works
21251 Midway Ave
Southfield, MI 48075